Shipping Policy

Effective Date: July 22, 2026

Welcome to Star Pet! We are committed to providing fast, reliable, and hassle-free shipping for our customers across the United States. Please review our shipping policy below.

Shipping Coverage

We currently ship to addresses within the United States. All orders are processed and shipped from our U.S. warehouse, allowing for faster delivery and a better shopping experience.

Free Shipping

We offer FREE Standard Shipping on all orders within the United States. There are no minimum purchase requirements.

Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or U.S. holidays will be processed on the next business day.

• During peak shopping seasons or promotional events, processing times may be slightly longer.

Estimated Delivery Time

After your order has been processed, estimated delivery times are:

• Standard Shipping: 3–7 business days

Please note that delivery times are estimates and may vary depending on weather conditions, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking information to monitor your shipment's progress.

Incorrect or Incomplete Address

Please ensure that your shipping address is accurate before placing your order. Star Pet is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by customers.

Lost or Damaged Packages

If your package is lost, arrives damaged, or you experience any shipping-related issues, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue promptly.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us immediately. Once an order has been shipped, we are unable to make changes or cancel it.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Star Pet

Email: mingliangl67@gmail.com

Phone: +1 380-279-8195

Address: 18500 Farjardo St, Rowland Heights, CA 91748, United States

Thank you for shopping with Star Pet. We appreciate your trust and are committed to delivering quality pet products with fast, free shipping throughout the United States.